Your Satisfaction is Our Priority
At Barlow Flooring, we are committed to ensuring your complete satisfaction with every purchase. Please review our Return & Refund Policy below for details on how we handle returns and refunds. We value your business and aim to provide a seamless and positive experience.
30-Day Return Policy
We offer a 30-day return policy on most of our products, starting from the date of delivery. If you are not entirely satisfied with your purchase, you can return the item(s) for a full refund or exchange, subject to the conditions outlined below.
How to Initiate a Return
To initiate a return, please contact our customer service team within 30 days of receiving your order.
Please provide your order number and a brief explanation of the reason for the return. Our team will guide you through the return process and provide you with a return shipping label, if applicable.
Return Conditions
To be eligible for a return, the following conditions must be met:
- The item(s) must be unused, undamaged, and in the original packaging.
- All original tags and labels must be attached.
- You must provide proof of purchase (order confirmation or receipt).
Please note that certain items may not be eligible for return due to hygiene reasons or other restrictions. These exceptions will be clearly stated on the product page.
Barlow Flooring reserves the right to refuse any returns that do not meet our return policy requirements.